Return Policy

    • Defects & Errors: Because products are personalized, all sales are final once approved and produced. However, if your order arrives damaged, misprinted, or defective due to our error, please contact us within 7 days of delivery with clear photos of the issue. We will gladly reprint and replace the affected items at no extra cost.

    • Customer Approvals: We are not responsible for errors in user-submitted artwork, low-resolution files, spelling mistakes, or unread proof approvals.

    • Labor & Diagnostics: Diagnostic fees and service labor are non-refundable once the work has been performed.

    • Replacement Parts: Any hardware or replacement parts installed during a repair are covered by the manufacturer’s warranty or a 30-day functional warranty against defects.

  • Custom print orders can only be canceled for a full refund prior to production/artwork approval. Once an item has entered production, cancellations are non-refundable.

  • Email us at printstudionyc@gmail.com or call +1 347-538-0730 with your order number and details regarding the issue.